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End User License Agreement


  1. OERCA, LLC incorporated and registered in Orlando, Florida whose registered office is at P.O. Box 692147, Orlando, FL  32869  (the "Supplier")

  2. Any Company or Professional Zoological Institution who wishes to use the Supplier's Service (the "Customer")


  1. The Supplier has developed certain software applications and platforms which it makes available to subscribers via the internet on a pay-per-use basis for the purpose of zoological facility management.

  2. The Customer wishes to use the Supplier's service in its business operations.

  3. The Supplier has agreed to provide and the Customer has agreed to take and pay for the Supplier's service subject to the terms and conditions of this agreement.

Agreed terms

1.  Interpretation

1.1  The definitions and rules of interpretation in this clause apply in this agreement.


Authorized Users:  those employees, agents and independent contractors of the Customer who are authorized by the Customer to use the Services.


Business Day:  any day which is not a Saturday, Sunday or public holiday in [the US].

Confidential Information:  information that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information in clause 12.


Customer Data:  the data inputted by the Customer, Authorized Users, or the Supplier on the Customer's behalf for the purpose of using the Services or facilitating the Customer’s use of the Services.


Effective Date:  the date of the agreement.


Initial Subscription Term:  the initial term of this agreement as agreed by Supplier and Customer.


Normal Business Hours:  [8.00 am to 6.00 pm] EST, each Business Day.


Renewal Period:  the period described in clause 15.1.


Services:  the subscription services provided by the Supplier to the Customer under this agreement via OERCA.NET; US.OERCA.NET; OERCA.COM or any other website notified to the Customer by the Supplier from time to time, and all other services described in this agreement provided in conjunction with the Customer's use of the website.


Software:  the online software applications provided by the Supplier as part of the Services.


Subscription Fees:  the subscription fees payable by the Customer to the Supplier for the User Subscriptions.


Subscription Term:  has the meaning given in clause 15.1.


Support Services Policy:  the Supplier's policy for providing support in relation to the Services as made available at US.OERCA.NET; OERCA.COM or such other website address as may be notified to the Customer from time to time.


User Subscriptions:  the user subscriptions purchased by the Customer pursuant to clause 10.1 which entitle Authorized Users to access and use the Services in accordance with this agreement.


User Tiers:   the categories of user numbers.  This is most commonly 5, 10, 20, 30, 40, 50 and unlimited.


Virus:  any thing or device (including any software, code, file or program) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any program or data, including the reliability of any program or data (whether by re-arranging, altering or erasing the program or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.

1.2  A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality) [and that person's legal and personal representatives, successors or permitted assigns].

1.3  A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

1.4  Words in the singular shall include the plural and vice versa.

1.5  A reference to one gender shall include a reference to the other genders.

1.6  A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.7  References to clauses and appendixes are to the clauses and appendixes of this agreement; references to parts are to parts of the relevant appendixes to this agreement.


2.  User Subscriptions

2.1  Subject to the Customer purchasing the User Subscriptions in accordance with clause 3.3 and clause 10.1, the restrictions set out in this clause 2 and the other terms and conditions of this agreement, the Supplier hereby grants to the Customer a non-exclusive, non-transferable right to permit the Authorized Users to use the Services during the Subscription Term solely for the Customer's internal business operations.

2.2  In relation to the Authorized Users, the Customer undertakes that:

a.  the maximum number of Authorized Users that it authorizes to access and use the Services shall not exceed the number of User Subscriptions it has purchased from time to time;

b.  it will not allow or suffer any User Subscription to be used by more than one individual Authorized User unless it has been reassigned in its entirety to another individual Authorized User, in which case the prior Authorized User shall no longer have any right to access or use the Services;

c.  each Authorized User shall keep a secure password for his use of the Services, that such password shall be changed no less frequently than 120 days and that each Authorized User shall keep his password confidential;


2.3  The Customer shall not access, store, distribute or transmit any Viruses, or any material during the course of its use of the Services that:


a.  is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;


b.  facilitates illegal activity;


c.  depicts sexually explicit images;


d.  promotes unlawful violence;


e.  is discriminatory based on race, gender, color, religious belief, sexual orientation, disability, or any other illegal activity; or


f.  causes damage or injury to any person or property;

and the Supplier reserves the right, without liability to the Customer, to disable the Customer’s access to any material that breaches the provisions of this clause.

2.4  The Customer shall not:


a.  Except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties:

i.  and except to the extent expressly permitted under this agreement, attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software in any form or media or by any means; or

ii.  attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or


b.  access all or any part of the Services in order to build a product or service which competes with the Services; or

c.  use the Services to provide services to third parties; or

d.  subject to clause 20.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services available to any third party except the Authorized Users, or

e.  attempt to obtain, or assist third parties in obtaining, access to the Services, other than as provided under this clause 2; and


2.5  The Customer shall use all reasonable endeavors to prevent any unauthorized access to, or use of, the Services and, in the event of any such unauthorized access or use, promptly notify the Supplier.


2.6  The rights provided under this clause 2 are granted to the Customer only, and shall not be considered granted to any subsidiary or holding company of the Customer.

3.  Additional user subscriptions

3.1  Subject to clause 3.2 and clause 3.3, the Customer may, from time to time during any Subscription Term, purchase additional User Tiers in excess of the number set out in part 1 of Appendix A and the Supplier shall grant access to the Services to such additional Authorized Users in accordance with the provisions of this agreement.


3.2  If the Customer wishes to purchase additional User Tiers, the Customer shall notify the Supplier in writing.


3.3  If the Customer requests to purchase additional User Tiers, the Supplier shall invoice the Customer for the additional User Tiers no later than 30 days from the date of the customer's request and the Customer shall, within 60 days of the date of the Supplier’s invoice, pay to the Supplier the relevant fees for such additional User Tiers as agreed upon by Supplier and Customer and, if such additional User Tiers are purchased by the Customer part way through the Initial Subscription Term or any Renewal Period (as applicable), such fees shall be pro-rated for the remainder of the Initial Subscription Term or then current Renewal Period (as applicable).  The Customer shall be entitled to the additional User Tiers upon payment of the relevant fees.


3.4  The Customer may from time to time on or after the expiry of the Initial Subscription Term reduce the number of User Tiers by giving the Supplier prior notice in writing.


3.5  Any reduction in the number of User Tiers notified by the Customer pursuant to clause 3.4 shall take effect within 30 days of the date of the Customer's notice to the Supplier and if the reduction is made part way through a renewal Period, such fees shall be adjusted accordingly to reflect the reduced number of User Tiers for the remainder of the Renewal period and any monies received in excess of the fees due for the remainder of the Renewal Period shall be credited toward the next renewal period by the Supplier to the Customer. 


4.  Services

4.1  The Supplier shall, during the Subscription Term, provide the Services to the Customer on and subject to the terms of this agreement.


4.2  The Supplier shall use commercially reasonable endeavors to make the Services available 24 hours a day, seven days a week, except for:


a.  planned maintenance carried out during the maintenance window of [7:00 pm to 8:00 pm EST]; and


b.  unscheduled maintenance performed outside Normal Business Hours, provided that the Supplier has used reasonable endeavors to give the Customer at least six [6] Normal Business Hours’ notice in advance.


4.3  The Supplier will, as part of the Services and at no additional cost to the Customer, provide the Customer with the Supplier’s standard customer support services during Normal Business Hours in accordance with the Supplier's Support Services Policy in effect at the time that the Services are provided.  The Supplier may amend the Support Services Policy in its sole and absolute discretion from time to time. 

5.  Customer data

5.1  The Customer shall own all rights, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data.


5.2  The Supplier shall follow its archiving procedures for Customer Data as set out in its Server Backup Policy provided herein as such Server Backup Policy may be amended by the Supplier in its sole discretion from time to time.  In the event of any loss or damage to Customer Data, the Customer's sole and exclusive remedy shall be for the Supplier to use reasonable commercial endeavors to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by the Supplier in accordance with the archiving procedure described in its Server Backup Policy. The Supplier shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party (except those third parties sub-contracted by the Supplier to perform services related to Customer Data maintenance, security and back-up).


5.3  The Supplier shall, in providing the Services, comply with its Privacy Policy relating to the privacy and security of the Customer Data.


5.4  If the Supplier processes any personal data on the Customer’s behalf when performing its obligations under this agreement, the parties record their intention that the Customer shall be the data controller and the Supplier shall be a data processor and in any such case:


a.  the Customer acknowledges and agrees that the personal data may be transferred or stored outside the USA or the country where the Customer and the Authorized Users are located in order to carry out the Services and the Supplier’s other obligations under this agreement [however, Customer has the option to request that all offsite back-up storage be maintained exclusively in the USA];


b.  the Customer shall ensure that the Customer is entitled to transfer the relevant personal data to the Supplier so that the Supplier may lawfully use, process and transfer the personal data in accordance with this agreement on the Customer's behalf;


c.  the Customer shall ensure that the relevant third parties have been informed of, and have given their consent to, such use, processing, and transfer as required by all applicable data protection legislation;


d.  the Supplier shall process the personal data only in accordance with the terms of this agreement and any lawful instructions reasonably given by the Customer from time to time; and


e.  each party shall take appropriate technical and organizational measures against unauthorized or unlawful processing of the personal data or its accidental loss, destruction or damage.

6.  Third party providers

The Customer acknowledges that the Services may enable or assist it to access the website content of, correspond with, and purchase products and services from, third parties via third-party websites and that it does so solely at its own risk.  The Supplier makes no representation or commitment and shall have no liability or obligation whatsoever in relation to the content or use of, or correspondence with, any such third-party website, or any transactions completed, and any contract entered into by the Customer, with any such third party.  Any contract entered into and any transaction completed via any third-party website is between the Customer and the relevant third party, and not the Supplier.  The Supplier recommends that the Customer refers to the third party’s website terms and conditions and privacy policy prior to using the relevant third-party website.  The Supplier does not endorse or approve any third-party website nor the content of any of the third-party website made available via the Services.

7. Google Translation Services

Certain features within OERCA allow for automatic translation where language settings are enabled, utilizing translation software powered by Google Translate. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Translations are provided as a service to users of OERCA, and are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of any translations made from <source language> into any other language. Some content (such as images, videos, Flash, etc.) may not be accurately translated due to the limitations of the translation software.


The official text is the English version of the database. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated website, please refer to the English version of the database which is the official version.


8.  Supplier's obligations

8.1  The Supplier undertakes that the Services will be performed substantially in accordance with this Agreement and with reasonable skill and care.


8.2  The undertaking at clause 8.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to the Supplier's instructions, or modification or alteration of the Services by any party other than the Supplier or the Supplier's duly authorized contractors or agents. If the Services do not conform with the foregoing undertaking, Supplier will, at its expense, use all reasonable commercial endeavors to correct any such non-conformance promptly, or provide the Customer with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes the Customer's sole and exclusive remedy for any breach of the undertaking set out in clause 8.1.  Notwithstanding the foregoing, the Supplier:


a.  does not warrant that the Customer's use of the Services will be uninterrupted or error-free; nor that the Services and/or the information obtained by the Customer through the Services will meet the Customer's requirements; and


b.  is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Customer acknowledges that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.


8.3  This agreement shall not prevent the Supplier from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, products and/or services which are similar to those provided under this agreement.


8.4  The Supplier warrants that it has and will maintain all necessary licenses, consents, and permissions necessary for the performance of its obligations under this agreement.

9. Customer's obligations


The Customer shall:

a.  provide the Supplier with:


i.  all necessary co-operation in relation to this agreement; and


ii.  all necessary access to such information as may be reasonably required by the Supplier;  in order to render the Services, including but not limited to Customer Data, security access information and configuration services;


b.  comply with all applicable laws and regulations with respect to its activities under this agreement;


c.  carry out all other Customer responsibilities set out in this agreement in a timely and efficient manner. In the event of any delays in the Customer's provision of such assistance as agreed by the parties, the Supplier may adjust any agreed timetable or delivery schedule as reasonably necessary;


d.  ensure that the Authorized Users use the Services in accordance with the terms and conditions of this agreement and shall be responsible for any Authorized User’s breach of this agreement;


e.  obtain and shall maintain all necessary licenses, consents, and permissions necessary for the Supplier, its contractors and agents to perform their obligations under this agreement, including without limitation the Services;


f.  ensure that its network and systems comply with the relevant specifications provided by the Supplier from time to time; and


g.  be solely responsible for procuring and maintaining its network connections and telecommunications links from its systems to the Supplier’s data centers, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Customer's network connections or telecommunications links or caused by the internet.

10.  Charges and payment

10.1  The Customer shall pay the Subscription Fees to the Supplier for the User Subscriptions in accordance with this clause 10 and any User limits defined in submitted price quote.


10.2  The Customer shall on the Effective Date provide to the Supplier valid, up-to-date and approved purchase order information acceptable to the Supplier and any other relevant valid, up-to-date and complete contact and billing details and, if the Customer provides:


a.  its approved purchase order information to the Supplier, the Supplier shall invoice the Customer:


i.  on the Effective Date for the Subscription Fees payable in respect of the Initial Subscription Term; and


ii.  subject to clause 15.1, at least 60 days prior to each anniversary of the Effective Date for the Subscription Fees payable in respect of the next Renewal Period,  and the Customer shall pay each invoice within 60 days after the date of such invoice.


10.3  If the Supplier has not received payment within 30 days after the due date, and without prejudice to any other rights and remedies of the Supplier:


a.  the Supplier may, without liability to the Customer, disable the Customer’s password, account and access to all or part of the Services and the Supplier shall be under no obligation to provide any or all of the Services while the invoice(s) concerned remain unpaid; and


b.  interest shall accrue on such due amounts at an annual rate equal to 1.5% at the date the relevant invoice was issued, commencing on the due date and continuing until fully paid, whether before or after judgment.


10.4  All amounts and fees stated or referred to in this agreement:


a.  shall be payable in US dollars (USD) unless otherwise agreed to by Supplier and Customer;


b.  are, subject to clause 14.4 (b), non-cancellable and non-refundable;


c.  are exclusive of value added tax, which shall be added to the Supplier's invoice(s) at the appropriate rate.


10.5  If, at any time while using the Services, the Customer exceeds 30 (Thirty) GB of disk storage space, the Supplier shall charge the Customer, and the Customer shall pay, the Supplier’s then current excess data storage fees as set out in part 3 of Appendix A.


10.6  The Supplier shall be entitled to increase the Subscription Fees (no greater than 5% per annum), the fees payable in respect of the additional User Subscriptions purchased pursuant to clause 3.3 and/or the excess storage fees payable pursuant to clause 10.5 at the start of each Renewal Period upon 90 days' prior notice to the Customer shall be deemed to have been amended accordingly.


11.Proprietary rights

11.1  The Customer acknowledges and agrees that the Supplier and/or its licensors own all intellectual property rights in the Services. Except as expressly stated herein, this agreement does not grant the Customer any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licenses in respect of the Services.


11.2  The Supplier warrants that it has all the rights in relation to the Software and the Services that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of this agreement.



12.1  Each party may be given access to Confidential Information from the other party in order to perform its obligations under this agreement.  A party's Confidential Information shall not be deemed to include information that:


a.  is or becomes publicly known other than through any act or omission of the receiving party;


b.  was in the other party's lawful possession before the disclosure without restriction on disclosure;


c.  is lawfully disclosed to the receiving party by a third party without restriction on disclosure;


d.  is independently developed by the receiving party, which independent development can be shown by written evidence; or


e.  is required to be disclosed by law, by any court of competent jurisdiction or by any regulatory or administrative body.


12.2  Each party shall hold the other's Confidential Information in confidence and, unless required by law, not make the other's Confidential Information available to any third party, or use the other's Confidential Information for any purpose other than the implementation of this agreement.


12.3  Each party shall take all reasonable steps to ensure that the other's Confidential Information to which it has access is not disclosed or distributed by its employees, contractors or agents in violation of the terms of this agreement.


12.4  Neither party shall be responsible for any loss, destruction, alteration or disclosure of Confidential Information caused by any third party.


12.5  The Customer acknowledges that details of the Services, and the results of any performance tests of the Services, constitute the Supplier's Confidential Information.


12.6  The Supplier acknowledges that the Customer Data is the Confidential Information of the Customer.


12.7  This clause 12 shall survive termination of this agreement, however arising.


13.  Indemnity

13.1  The Customer shall defend, indemnify and hold harmless the Supplier against claims, actions, proceedings, losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees) arising out of or in connection with the Customer's use of the Services in breach of this agreement, provided that:


a.  the Customer is given prompt notice of any such claim;


b.  the Supplier provides reasonable co-operation to the Customer in the defense and settlement of such claim, at the Customer's expense; and


c.  the Customer is given sole authority to defend or settle the claim.


13.2  The Supplier shall, subject to clause 13.5, defend the Customer, its officers, directors and employees against any claim that the Software or Services infringes any United States patent effective as of the Effective Date, copyright, trade mark, database right or right of confidentiality, and shall indemnify the Customer for any amounts awarded against the Customer in judgment or settlement of such claims, provided that:


a.  the Supplier is given prompt notice of any such claim;


b.  the Customer provides reasonable co-operation to the Supplier in the defense and settlement of such claim, at the Supplier's expense; and


c.  the Supplier is given sole authority to defend or settle the claim.


13.3  In the defense or settlement of any claim, the Supplier may procure the right for the Customer to continue using the Services, replace or modify the Services so that they become non-infringing or, if such remedies are not reasonably available, terminate this agreement on two [2] Business Days’ notice to the Customer without any additional liability or obligation to pay liquidated damages or other additional costs to the Customer.


13.4  In no event shall the Supplier, its employees, agents and sub-contractors be liable to the Customer to the extent that the alleged infringement is based on:


a.  a modification of the Services or Documentation by anyone other than the Supplier; or


b.  the Customer's use of the Services or Documentation in a manner contrary to the instructions given to the Customer by the Supplier; or


c.  the Customer's use of the Services after notice of the alleged or actual infringement from the Supplier or any appropriate authority.


13.5  The foregoing states the Customer's sole and exclusive rights and remedies, and the Supplier's (including the Supplier’s employees', agents' and sub-contractors’) entire obligations and liability, for infringement of any patent, copyright, trade mark, database right or right of confidentiality.

14.  Limitation of liability

14.1  Subject to the provisions of clause 13, this clause 14 sets out the limits of financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:


a.  any breach of this agreement;


b.  any use made by the Customer of the Services or any part of them; and


c.  any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.


14.2  Except as expressly and specifically provided in this agreement:


a.  the Customer assumes sole responsibility for results obtained from the use of the Services by the Customer, and for conclusions drawn from such use. The Supplier shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to the Supplier by the Customer in connection with the Services, or any actions taken by the Supplier at the Customer's direction;


b.  all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement; and


c.  the Services are provided to the Customer on an "as is" basis.

14.3  Nothing in this agreement excludes the liability of the Supplier:


a.  for death or personal injury caused by the Supplier's negligence; or


b.  for fraud or fraudulent misrepresentation.


14.4  Subject to clause 14.2 and clause 14.3:


a.  the Supplier shall not be liable whether in tort (including for [negligence or] breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement; and


b.  the Supplier's total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to [the total Subscription Fees paid for the User Subscriptions during the [6] months immediately preceding the date on which the claim arose].

15.Term and termination

15.1  This agreement shall, unless otherwise terminated as provided in this clause 15, commence on the Effective Date and shall continue for the Initial Subscription Term and, thereafter, this agreement shall be automatically renewed for successive periods of 12 months (each a Renewal Period), unless:


a.  either party notifies the other party of termination, in writing, at least sixty [60] days before the end of the Initial Subscription Term or any Renewal Period, in which case this agreement shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period; or


b.  otherwise terminated in accordance with the provisions of this agreement;  and the Initial Subscription Term together with any subsequent Renewal Periods shall constitute the Subscription Term.


15.2  Without prejudice to any other rights or remedies to which the parties may be entitled, either party may terminate this agreement without liability to the other if:


a.  the other party commits a material breach of any of the terms of this agreement and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach; or


b.  an order is made or a resolution is passed for the winding up of the other party, or circumstances arise which entitle a court of competent jurisdiction to make a winding-up order in relation to the other party; or


c.  an order is made for the appointment of an administrator to manage the affairs, business and property of the other party, or documents are filed with a court of competent jurisdiction for the appointment of an administrator of the other party, or notice of intention to appoint an administrator is given by the other party or its directors; or


d.  a receiver is appointed of any of the other party's assets or undertaking, or if circumstances arise which entitle a court of competent jurisdiction or a creditor to appoint a receiver or manager of the other party, or if any other person takes possession of or sells the other party's assets; or


e.  the other party makes any arrangement or composition with its creditors, or makes an application to a court of competent jurisdiction for the protection of its creditors in any way; or


f.  the other party ceases, or threatens to cease, to trade; or


g.  the other party takes or suffers any similar or analogous action in any jurisdiction in consequence of debt.


15.3  On termination of this agreement for any reason:


a.  all licenses granted under this agreement shall immediately terminate;


b.  each party shall return and make no further use of any equipment, property, documentation and other items (and all copies of them) belonging to the other party;


c.  the Supplier may destroy or otherwise dispose of any of the Customer Data in its possession unless the Supplier receives, no later than thirty [30] days after the effective date of the termination of this agreement, a written request for the delivery to the Customer of the then most recent back-up of the Customer Data. The Supplier shall use reasonable commercial endeavors to deliver the back-up to the Customer within 30 days of its receipt of such a written request, provided that the Customer has, at that time, paid all fees and charges outstanding at and resulting from termination (whether or not due at the date of termination). The Customer shall pay all reasonable expenses incurred by the Supplier in returning or disposing of Customer Data; and


d.  the accrued rights of the parties as at termination, or the continuation after termination of any provision expressly stated to survive or implicitly surviving termination, shall not be affected or prejudiced.


16.  Force majeure


The Supplier shall have no liability to the Customer under this agreement if it is prevented from or delayed in performing its obligations under this agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that the Customer is notified of such an event and its expected duration.

17.  Waiver

17.1  A waiver of any right under this agreement is only effective if it is in writing and it applies only to the party to whom the waiver is addressed and to the circumstances for which it is given.


17.2  Unless specifically provided otherwise, rights arising under this agreement are cumulative and do not exclude rights provided by law.


18.  Severance

18.1  If any provision (or part of a provision) of this agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.


18.2  If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.


19.  Entire agreement


19.1  This agreement, and any documents referred to in it, constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover.  Any modifications and/or amendments of this agreement shall be valid only when made in writing and signed by each of the parties' duly authorized representatives. 


19.2  Each of the parties acknowledges and agrees that in entering into this agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to this agreement or not) relating to the subject matter of this agreement, other than as expressly set out in this agreement.


20.  Assignment

20.1  The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement.


20.2  The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this agreement.


21.  No partnership or agency


Nothing in this agreement is intended to or shall operate to create a partnership between the parties, or authorize either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

22.  Third party rights

This agreement does not confer any rights on any person or party (other than the parties to this agreement and, where applicable, their successors and permitted assigns).

23.  Notices

23.1  Any notice required to be given under this agreement shall be in writing and shall be delivered by electronic mail or sent by pre-paid first-class post or certified mail or by personal delivery to the other party at its address set out in this agreement, or such other address as may have been notified by that party for such purposes, or sent by fax to the other party's fax number as set out in this agreement.


23.2  A notice delivered by electronic mail shall be deemed to have been received when delivered (or if delivery is not in business hours, at 9 am on the first business day following delivery). A correctly addressed notice sent by pre-paid first-class post or certified mail shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice delivered by personal delivery shall be deemed to have been received on the day of delivery (as shown by the recipient's written confirmation of receipt). 


If to the Supplier:


P.O. Box 692147

Orlando, FL  32869-2147


If to the Customer:

Official address and email of Customer

24.  Governing law and jurisdiction

24.1  This agreement and any disputes or claims arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) are governed by, and construed in accordance with, the laws of the United States of America. 

24.2  The parties irrevocably agree that the courts of the United States of America have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).


This agreement has been entered into on the date stated at the beginning of it.

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